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In-Home Senior Care – Frequently Asked Questions

What’s the difference between in-home senior care and home health care?

Home care is a broad term used to describe several forms of care provided in-home. Generally, it covers personal care (bathing, dressing, toileting, feeding, transferring, grooming), homemaking services (light housekeeping and chores) and companionship services, which may include personal shopping, transportation, and socialization. In-home senior care is paid privately, whereas home health care is prescribed by a physician and covered by Medicare or supplemental insurance providers.

How should I choose an agency for in-home care?

Choose an agency that will provide all the services you need for your parent or loved one. If you need help identifying these, speak with a doctor, geriatric care manager or hospital discharge planner if the person just left the hospital. These people can refer you to reputable agencies. You can also compare local home health agencies on Medicare

Here are important questions that you need to ask your agency before getting in-home care of any kind:

  Is your agency licensed by the state?

Yes, our agency is licensed by the state of Virginia. We accept private pay/Long Term Care Insurance, Medicare and supplemental insurances.

What services do you provide?

We are an all-inclusive home health agency that offers a variety of private pay options: companion care, home health aides, personal shopping, transportation, personal medication system, personal response system and Geriatric Care Management. We can also provide Medicare certified skilled services which include: Skilled nursing, Physical, Occupational, Speech therapies, and Medical Social Work. Medical Equipment and Supplies are also available, when necessary.

How quickly can services begin?

Services can begin promptly. It is not unusual for private paying clients to be admitted the same day. By law, our skilled patients need to be seen within 24-48 hours after the order from the Doctor has been received.

What type of services do Occupational Therapists provide in the home?

Occupational Therapists are a vital link in the rehabilitation process and In-Home Care.  OT’s help people recovering from injury regain the skills essential for daily living.  They also provide support and serve as a resource to older adults who are experiencing physical and cognitive changes.  OT services typically include an individualized evaluation during which the OT and the patient/family determine goals and a treatment program which consists of specific interventions designed to improve a patient’s functional independence and safety while performing daily activities.  OT services also include an evaluation of the client’s home, recommendations for adaptive equipment, training in its use, and guidance and education for family members and caregivers.  If you have any additional questions, please call one of our expert home health staff at 434-846-3300, and we will be glad to assist you.

Why should I choose your agency?

Please be reminded that everyone has the legal right to request their agency of choice. With that in mind, it’s important for you to know how agencies operate and what’s most beneficial about selecting that agency. Generation Solutions is the ONLY company that can provide a complete continuum of care in the home, without having to call multiple agencies (i.e., skilled nursing services, private pay services, and medical equipment and/or supplies). One company …. one call to address all your needs.

Are your employees insured and bonded?

All of our employees are insured and bonded through our agency. We also conduct a thorough background check on each to ensure that they are trustworthy to be in your home. This includes a drug screening,

Is there consistency among caregivers?

Yes. We always strive towards familiarity and consistency. However, we have an excellent back up system that guarantees coverage in the event of an emergency or illness of your caregiver.

Do you conduct personality matches to ensure that caregivers will be a good fit for my mother/dad?

In an effort to try to match the right caregiver with our clients, on admission we ask about client preferences/likes/dislikes. Our Director of Personal Care knows each of her caregivers well, so she is able to determine who is best suited for a particular case. This highly trained R.N. also supervises all of our caregivers who are out in the field.

How involved will my loved one’s physician be in their home care? 

Your loved one’s physician will continue to oversee their care with assistance of an RN Case Manager assigned to him. The home health clinicians will follow a plan of care that is ordered by their physician. Any changes in your loved one’s condition or response to the treatment plan will be promptly reported to his/her physician. The physician will also receive frequent progress reports which can be kept in the patient’s records for reference.

How does Home Health Care promote recovery?

Hospital stays can be traumatizing for older adults and leave them in a compromised state. Home Health Care permits patients to receive therapy and nursing care, delivered by expert home health clinicians, in the comfort of their home. Research shows that home care expedites healing and allows the patient to recover in familiar surroundings that support both healing of the body and mind.

Can my loved one be taken care of safely at home?

Often patients, who are hospitalized, develop complications, such as infections. When someone is care for at home, the risk of infection is much lower. Home Care provides one-on-one attention, and allows the patient and family to have more involvement in the care. Our expect Home Health Care clinicians also provide training to the patient and family on how to make the home environment safer by assessing the home setting and making suggestions on infection control and adaptive equipment.

What is the role of family members in Home Health Care?

This is the time of year that we think about the importance of family in our lives.  When you chose Home Health Care you can remain in your home, surrounded by friends and family and still receive the expert care that you need to help you recover. Family members can visit as much as necessary and often are able to play an active role in your recuperation. They can have peace of mind, knowing that you are receiving care in a safe, therapeutic environment at home during the holiday season.

How do I know that I am selecting the Home Health Agency that will provide my loved one with the best care?

All Medicare-certified home health agencies are required to report data on their patients to CMS (Medicare) on a regular basis. This data measures patients’ outcomes after being treated by the agency staff. You should select an agency that has a proven success rate. Generation Solutions is proud to be named once again as one of the 2011 Top 500 Home Care Elite agences in the nation. This award is based on our patient outcomes compared to other agencies in Virginia and nationally. We also have the distinction of being the only Home Care agency in Central Virginia to have ever been named in the Top 100 agencies.

What is the HomeCare Elite award?

The HomeCare Elite is an annual compilation of the most successful home care providers in the United States. Medicare certified agencies receiving this award are among the top 25% in quality of care, process measure implementation, and financial performance nationwide.

Just a reminder: Generation Solutions does not require any advance deposit or down payment prior to services beginning. Get started with a free consultation and nurse visit.